Data privacy statement
We take the protection of your personal data very seriously. We process your personal data exclusively according to the applicable legal provisions and this data protection policy.
Our website can, in principle, be used without supplying any personal data. Any personal data collected by our website (for example your name, address or email address) will, as far as possible, be collected only when you have provided this information voluntarily.
These data protection guidelines, issued by Katharina’s Hotel e.U. , describe how Katharina’s Hotel e.U., located at Schrotteralmstrasse 3, 5562 Obertauern, collects and processes data relating to your visit to our website . By continuing to use our website, you give your consent to the processing of your data in accordance with this declaration.
We process your personal data with the assistance of contracted processors who help us to provide our service (e.g. web hosts, email newsletter dispatchers).
- GO.WEST Communications GmbH
- Hetzner Online GmbH
- 1&1 Internet SE
- xLab Software Engineering
- Cloudflare, Inc
- Kognitiv, GASTROdat GmbH, HotelNetSolutions GmbH
- Google/Adobe (web font provider)
Supplement list/remove unnecessary items
These contracted processors are required to ensure your personal data is strictly protected at all times, and are expressly forbidden to use your personal data for any purpose other than the provision of our services.
Your personal data will only be supplied to typical economic service providers such as banks (in the event of a transfer to you), tax advisors (in the event that you feature in our bookkeeping), dispatch services (in the event of any shipments to you), etc.
After you submit this contact form, the personal data you have supplied will be processed by the responsible processor in accordance with the applicable legal data processing requirements for the purpose of processing your enquiry on the basis of the consent given by you when you submit this form.
You are not required by any law or contractual obligations to give us your personal data. Unfortunately, however, if you choose not to supply your data, you will not be able to submit your request and we will be unable to address it.
You have the right to withdraw your consent at any time in writing, without any resultant effect on the legitimacy of any processing carried out on the basis of your consent prior to said withdrawal.
Further processing of these data in accordance with the original purpose of the processing will occur on the same legal basis until such time as your consent is withdrawn. In this event, these data will subsequently be transferred to the dispatch service provider.
You have the right to refuse the use of your personal data for the purposes of direct advertising at any time in writing. In the event of such refusal, your personal data will no longer be processed for the purposes of direct advertising.
By checking the box, you consent to the processing of the personal data supplied by you for the purpose of receiving information regarding offers and news in an email newsletter issued by the legally responsible data processor until such time as you may withdraw or revoke this consent.
You are not required by any law or contractual obligations to give us your personal data. Unfortunately, however, if you decline to supply your data, you will not be able to receive our email newsletter.
You have the right to withdraw your consent at any time in writing or by clicking on the unsubscribe link in the email newsletter, without any effect on the legitimacy of any processing carried out on the basis of your consent prior to said withdrawal.
You may also revoke your consent to the use of your personal data for the purpose of direct advertising in the same manner. In the event of such refusal, your personal data will no longer be processed for the purposes of direct advertising in the form of an email newsletter.
Wikipedia provides more information about cookies.
Changing cookie settings
The user can change the settings in their web browser governing how the web browser interacts with cookies and specifying which cookies are permitted or refused. The precise location of these setting options will vary depending on the web browser used. Detailed information can be found in the Help function of the individual web browser.
Server log file
This website processes the following personal data in a log file on the server for the purpose of monitoring the technical functionality and increasing the operational security of the web server on the basis of the legitimate predominant interests of the processor (technical security measures) (see combined log format):
- IP address
- Time stamp
- Viewed content
- Referring page
- Browser identification
These data are stored temporarily for a period of ten days. After this, the data will be automatically deleted.
This website uses Google Analytics, a web analysis service provided by Google LCC (“Google”) on the legal basis of the legitimate predominant interests (analysis of website usage). We have concluded a contract with Google for contract data processing.
This website uses IP anonymisation. This ensures that your IP address is abbreviated and anonymised by Google within member states of the European Union or in the contracting states of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there.
According to information provided by Google, Google will use the collected data to evaluate website usage so as to compile website activity reports and support services relating to website use and internet usage.
Google may also supply these data to third parties in the event that any legal provisions require such a transfer, or where third parties process these data under contract to Google.
Detailed information on the processing of user data by Google Analytics can be found in the data protection policies of Google and Google Analytics.
Deactivating Google Analytics
You can generally prevent the recording of your user data on our website by selecting “Do Not Track” in your web browser. Our website observes the “Do Not Track” signal that your web browser will then send to all websites.
You can generally prevent the recording of your user data by Google Analytics on all websites by downloading the browser plugin available from the following link and installing it.
Some pages on our website contain buttons for sharing page content on various social media platforms such as Facebook, Google Plus, Twitter, Instagram, Linkedin, Pinterest, Reddit, Tumblr, XING or YouTube.
These buttons are ideally designed with the protection of the personal data of our website users in mind, so that the script (computer programming) underlying the buttons does not collect or process any personal data. Website users who wish to share our site will be directed to the “share” page of the relevant social media platforms as soon as they click on these buttons. The necessary scripts for sharing the page content will only be loaded once they arrive on this page. In this situation, the terms of business and data protection conditions agreed between the social media platform and the user will apply.
More details can be sourced from the relevant providers:
ADDITIVE+ LANDINGPAGE - Online Marketing and Landing Pages
Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.
Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.
Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.
You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link: chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh
ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies. Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.
Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.
ADDITIVE+ MARKETING AUTOMATION - Direct Marketing
In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation.
Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.
You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.
On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter through ADDITIVE, our provider for hotel e mail marketing. To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin in our hotel newsletter tool.
After signing up for our newsletter you will receive an email containing a link to confirm the subscription.
Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter.
To process your subscriptions and to send our newsletters we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.
On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.
The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.
You have the right of access, rectification, deletion and restriction of the processing of your personal data.
Insofar as the processing of your personal data is carried out on the legal basis of your consent or a contract concluded by you, you have in addition the right to data transfer.
You have the right to revoke your consent to the processing of your personal data. The legitimacy of the processing of your personal data prior to the moment of revocation will not be affected by this revocation.
You have the right to refuse the processing of your personal data for the purposes of direct advertising. In the event of such refusal, your personal data will no longer be processed for the purposes of direct advertising.
Furthermore, you have the right of appeal to the regulatory authorities (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, firstname.lastname@example.org).