Useful information

Booking information

Check-in & check-out

Check-in: from 4:00 pm
Check-out: Saturdays before 10:00 am.

Your price includes: daily room or apartment cleaning (excluding kitchen), electricity and heating, bed linens, hand towels, bath and sauna towels, daily use of the hotel’s wellness area and indoor swimming pool, WiFi throughout the hotel and parking in the underground garage.

Pets

Pets permitted (with prior booking), €15/day  (food not included)

Smoking

Our entire hotel is a NON-SMOKING area. Ashtrays are located outside the hotel entrances and on the balconies.

Swimming pool rules

Please observe the swimming pool rules when using our indoor pool.

Booking & payment

Your reservation is considered binding once you receive our booking confirmation. We require a deposit of €500 per booking, payable via direct transfer into our account with the Raiffeisenbank Obertauern, IBAN: AT26 3504 9000 0201 5550, BIC: RVSAAT2S049, or by credit card.

Local taxes

Local taxes consist of €2 per person (from 15 years of age) per night.

Cancellation conditions

Room cancellations will only be accepted in writing.

  • Up to three months prior to arrival, you may cancel without any charge. Any deposit already paid will be converted to credit for a future stay, within the next 24 months.
  • From three months to one month prior to arrival, a cancellation fee of 40% of the total amount applies. 
  • When you cancel within 30 days of arrival, 100% of the total amount will be charged.

Cancellations can sometimes be unavoidable, and they are inconvenient for both parties. We therefore recommend that you take out travel cancellation insurance!
Premium calculators, information and online deals can be found at: Europäische Reiseversicherung

The provisions of the Austrian Hotel Regulations also apply.

As a consequence of the current COVID-19 situation, you are entitled to an immediate cancellation with no charge in the event of a travel warning, border closure or restricted travel period. This applies on condition that the travel warning remains in place 48 hours prior to your planned arrival time. Of course the same applies if your government declares our region to be a high-risk area and you would be obliged to go into quarantine on your return home.

Insurance packages from Europäische Reiseversicherung include cover for risk factors relating to COVID-19. To avoid great inconvenience, we strongly recommend arranging this type of travel insurance during these uncertain times. More details on insurance services can be found at insurance information.

Premium calculators and online deals can be found at: Europäische Reiseversicherung

The Tauernherz

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